Privacy Policy

Sud Sud Laundry | sudsudlaundry.com | Last Updated: May 2026

Sud Sud Laundry (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit sudsudlaundry.com (the “Site”) or purchase our products. We comply with the Jamaica Data Protection Act, 2020 (the “DPA”) and any other applicable privacy laws.

1. Who We Are

Sud Sud Laundry is a retailer of laundry detergent and related laundry-care products based in Kingston, Jamaica. For the purposes of the DPA, we are the “data controller” responsible for your personal data.

2. Information We Collect

We collect the following categories of personal data:

a) Information you provide to us directly:

Name (first and last)
Email address
Telephone number
Delivery or shipping address
Order and purchase history (products purchased, dates, amounts)
Communications you send us (e.g., enquiry messages, feedback, reviews)
Payment information (such as card details) — processed by our authorized payment processor and not stored on our servers

b) Information collected automatically:

IP address and approximate location
Browser type and version, device information, operating system
Pages visited, time spent on pages, referring URLs
Cookies and similar tracking technologies (see Section 5)
Analytics data via tools such as Google Analytics

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide customer support;
To process orders for laundry detergent and other products, and to arrange shipping and delivery;
To process payments and issue receipts and order confirmations;
To send order-related communications (e.g., order confirmations, shipping updates, delivery notifications);
To send marketing communications, only where you have given consent (you may opt out at any time);
To improve the Site, our products, and customer experience through analytics;
To detect, prevent, and respond to fraud, security incidents, or unlawful activity;
To comply with our legal obligations under Jamaican law.

4. Legal Basis for Processing

Under the Jamaica Data Protection Act, 2020, we process your personal data only where we have a lawful basis. These bases include: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving our business, provided these do not override your rights and freedoms.

5. Cookies and Tracking Technologies

Cookies are small text files placed on your device. We use cookies and similar technologies for the following purposes:

Strictly necessary cookies — required for the Site to function properly;
Performance and analytics cookies — to understand how visitors use the Site (e.g., Google Analytics);
Functional cookies — to remember your preferences;
Marketing cookies — used only with your consent.

You can control cookies through your browser settings or through our cookie consent banner where available. Disabling certain cookies may affect Site functionality.

6. How We Share Your Information

We do not sell your personal data. We may share your data only in the following limited circumstances:

Service providers: trusted third parties who help us operate our business (e.g., website hosting, email delivery, analytics, payment processors, courier and shipping services that deliver products to your address). These providers are contractually obligated to protect your data and use it only for the purposes we specify;
Legal compliance: where required by law, court order, or a lawful request from a government or regulatory authority;
Protection of rights: to protect our rights, property, or safety, or that of our customers or others, including for fraud prevention;
Business transfers: in connection with a merger, acquisition, or sale of assets, in which case the recipient will be bound to honour this Privacy Policy.

7. International Data Transfers

Some of our service providers may be located outside Jamaica. Where personal data is transferred internationally, we take appropriate steps to ensure that it is protected to a standard consistent with the Jamaica Data Protection Act, 2020, including through contractual safeguards with the receiving party.

8. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer needed, we will delete or anonymize it securely.

9. Your Rights

Under the Jamaica Data Protection Act, 2020, you have the following rights in relation to your personal data:

Right of access: to request a copy of the personal data we hold about you;
Right to rectification: to request correction of inaccurate or incomplete data;
Right to erasure: to request deletion of your data, subject to legal exceptions;
Right to object: to object to processing carried out on the basis of legitimate interests or for direct marketing;
Right to restrict processing: to request that we limit how we process your data in certain circumstances;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal;
Right to lodge a complaint: with the Office of the Information Commissioner of Jamaica.

To exercise any of these rights, please contact us using the details in Section 13. We will respond within the timeframes required by law.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encryption in transit (HTTPS), access controls, secure password storage, and regular review of our security practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our Site and products are not directed to children under the age of eighteen (18). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete the information.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site with a new “Last Updated” date. Where changes are material, we will provide additional notice (such as by email or by a prominent notice on the Site).

14. Contact Us and Complaints

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Sud Sud Laundry

Kingston, Jamaica

Website: sudsudlaundry.com

Email: sales@sudsudlaundry.com.