Terms of Use

Sud Sud Laundry  |  sudsudlaundry.com  |  Last Updated: May 2026

Welcome to sudsudlaundry.com (the “Site”), operated by Sud Sud Laundry (“we,” “us,” or “our”), based in Kingston, Jamaica. By accessing or using our Site, you agree to be bound by these Terms of Use (“Terms”). If you do not agree, please do not use the Site.

1. Acceptance of Terms

By accessing, browsing, or using the Site in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. These Terms constitute a legally binding agreement between you and Sud Sud Laundry.

2. Description of Products

Sud Sud Laundry sells laundry detergent and related laundry-care products through the Site (the “Products”). The Site provides information about our Products, contact details, online ordering, and delivery options. We reserve the right to add, modify, or discontinue any product at any time without prior notice.

3. Eligibility

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction, to use the Site or order products. By using the Site, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

4. User Accounts

Once account features become available, you may be required to register an account to access certain functions. You agree to provide accurate, complete, and current information, to keep your password confidential, and to notify us immediately of any unauthorized use of your account. You are responsible for all activities that occur under your account.

5. Acceptable Use

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. Specifically, you agree not to:

  • Violate any applicable laws or regulations of Jamaica or any other relevant jurisdiction;
  • Submit false, misleading, or fraudulent information;
  • Attempt to gain unauthorized access to any portion of the Site, accounts, or related systems;
  • Use any automated means (bots, scrapers, crawlers) to access or extract data from the Site without our written permission;
  • Upload or transmit viruses, malware, or any other harmful code;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
  • Interfere with the security or proper functioning of the Site.

6. Intellectual Property

All content on the Site — including the name “Sud Sud Laundry,” logos, text, graphics, images, photographs, illustrations, and software — is the property of Sud Sud Laundry or its licensors and is protected under Jamaican and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, publicly display, or create derivative works from any content without our prior written consent.

7. Orders, Pricing, and Payment

The following terms apply to all orders for products placed through the Site:

  • All prices are listed in Jamaican Dollars (JMD) unless otherwise stated and are subject to change without notice;
  • Prices for products do not include applicable taxes, shipping, or delivery fees, which will be calculated and shown at checkout;
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion, including for suspected fraud, pricing errors, stock unavailability, or violation of these Terms;
  • Product images on the Site are for illustration purposes; actual packaging and label appearance may vary slightly from images shown;
  • Payment must be made through our approved payment methods at the time of ordering. Your order is not confirmed until payment has been successfully received;
  • You are responsible for ensuring that the payment information you provide is accurate, complete, and that you are authorized to use the payment method;
  • All transactions are processed by our authorized third-party payment processor; we do not store your full payment card details on our servers.

8. Shipping and Delivery of Products

For orders of laundry detergent and other physical products:

  • We currently deliver within Jamaica. Delivery areas, fees, and estimated delivery times are displayed at checkout and may vary based on your location;
  • Risk of loss and title for products pass to you upon delivery to the address you provide. It is your responsibility to provide an accurate delivery address;
  • Estimated delivery times are not guaranteed. We are not liable for delays caused by courier services, weather, public holidays, or other factors beyond our reasonable control;
  • If a product is delivered damaged or you receive the wrong item, please contact us within forty-eight (48) hours of delivery with photos of the issue so we can resolve it;
  • If no one is available to receive a delivery, the courier may leave the package at the address, attempt re-delivery, or hold the package for collection, depending on the courier’s procedures.

9. Product Information, Use, and Disclaimers

We make every reasonable effort to display product information, ingredients, and usage instructions accurately on the Site. However, by purchasing and using our laundry detergent or other products, you acknowledge and agree that:

  • You will read and follow all product label instructions, warnings, and care directions before use;
  • Laundry detergent should be kept out of reach of children and pets, stored in a cool, dry place, and used only for its intended purpose;
  • Some individuals may have skin sensitivities or allergic reactions to detergent ingredients. If you have known sensitivities, review the ingredient list before purchase, and discontinue use immediately if irritation occurs;
  • Results may vary based on water hardness, washing machine type, fabric type, and stain conditions;
  • Product packaging and formulations may be updated from time to time; the most current information is the information printed on the product label you receive;
  • To the maximum extent permitted by law, products are sold “as is” without any express warranties beyond those required under Jamaican consumer protection law.

10. All Sales Final

All sales are final. Once an order has been placed and payment has been received, the order cannot be cancelled, returned, exchanged, or refunded. We encourage you to review your order carefully, including product selection, quantity, and delivery address, before completing checkout. If your order arrives damaged or you receive an incorrect item, please contact us within forty-eight (48) hours of delivery so we can investigate the issue.

11. Limitation of Liability

To the fullest extent permitted by law, Sud Sud Laundry shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Site or our products. Our total aggregate liability for any claim arising from your use of the Site or our products shall not exceed the amount you paid (if any) for the specific product that gave rise to the claim, or, where no payment was made, the sum of ten thousand Jamaican Dollars (J$10,000).

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under Jamaican law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sud Sud Laundry, its directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

13. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, privacy practices, or availability of any third-party site. Your use of those sites is at your own risk and subject to their respective terms.

14. Modifications to the Terms

We may update these Terms from time to time. The updated version will be posted on the Site with a new “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

15. Termination

We reserve the right to suspend or terminate your access to the Site at any time, with or without cause or notice, including for any breach of these Terms. Upon termination, all provisions of these Terms which by their nature should survive (such as intellectual property, limitation of liability, indemnification, and governing law) shall continue to apply.

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Jamaica, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of Jamaica.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. Contact Us

If you have any questions about these Terms, please contact us:

Sud Sud Laundry

Kingston, Jamaica

Website: sudsudlaundry.com

Email: sales@sudsudlaundry.com.